RETURNS

RETURNS

We value our customers and want you to be completely satisfied with your purchase. If you have encountered a problem with your purchased item(s) please follow the steps below.  Santa Ana Wheel offers a 30-day money back guarantee, as long as the item has not been installed on a vehicle and is in the same condition when purchased.

If the customer purchased an incorrect size, changed mind, or made a mistake when purchasing item – the customer is responsible for all shipping fees.

If we have shipped a wheel that is different than what is stated in the listing and pictures, we will be responsible for all return shipping fees.

What is NOT Refundable:
Any wheels that have been installed on a tire and/or vehicle. So please be sure the wheel is the correct one you ordered before installing.
Wheels that have been altered from the original state when purchased are not returnable. Painted, chromed, etc.

If we have shipped a wheel that is different then what is stated in the listing and pictures, we will be responsible for all return shipping fees.

The easiest process for returns:

1. Contact us directly  via phone (714) 239-1122 or email Sales@santaanawheel.com

2. Speak with a representative about your special case to help us determine the best way to resolve your issue.

3. We ask that you contact us directly before leaving any negative reviews on our platforms.

NON REFUNDABLE

Any wheel(s) that have been installed on a tire and/or vehicle. So please be sure the wheel is the correct one you ordered before installing.

Wheels that have been altered from the original state when purchased. Painted, chromed, etc.